Refund Policy

NailCards AI Pro ($9 per month) and VIP ($19 per month) are auto-renewing monthly subscriptions. We do not offer refunds or prorated credits for partial billing periods, unused generations, or time remaining after you cancel.

You can cancel at any time from Account settings. Cancelling stops all future charges; your paid features stay available until the end of the period you have already paid for, and the account then moves to the Free plan.

The Free plan lets you generate cards at no cost so you can see how the app works before subscribing. We recommend using it before upgrading, since paid periods are non-refundable.

We will review and, where appropriate, refund in these situations:

• Duplicate charges for the same billing period.
• A charge taken after you had successfully cancelled.
• An incorrect amount charged, or a technical billing error on our side.
• A sustained platform outage that prevented you from using paid features for a significant part of the billing period.
• Unauthorised charges reported promptly, after verification.
• Where a mandatory consumer or statutory right in your country requires a refund — for example EU/UK distance-selling rights where they apply.

Email billing@nailcardsai.com from the address on your account within 30 days of the charge, and include the date and amount of the charge, your plan, and a short description of the issue. We will confirm receipt and let you know the outcome within 5 business days.

Approved refunds are issued through Stripe to the original payment method. Once processed, funds typically appear within 5 to 10 business days, depending on your bank or card issuer. We cannot refund to a different card or payment method.

If you believe a charge is wrong, please contact us before raising a chargeback with your bank — we can usually resolve it faster. Accounts with an open chargeback may be suspended until the dispute is resolved.

We may update this policy from time to time. The “last updated” date above always reflects the current version.